Calm clarity, fast answers.
Browse the questions below or use the search to jump right in. Topics follow a familiar structure while keeping Luna Note's friendly style.
Getting started
How is this different from a chatbot?
Luna Note isn't a general conversation engine. You choose an issue, a tone, and a timing window. We run a short ritual with a personal sigil to focus the reading and return clear, testable guidance—rather than open-ended chat.
Topic structure follows common FAQ patterns while the explanation here is Luna Note's unique copy.
Do I need to provide birth details?
No—birth details are optional. They help calibrate timing and symbolism for some methods, but you can get a solid reading without them. If you do provide data, you can delete it anytime from your profile.
How long does it take?
Most readings start with a quick 60-second ritual and deliver guidance within minutes. Longer spreads and follow-ups may take a bit more time, but the goal is clarity—fast and calm.
Readings & results
What if the reading doesn't resonate?
Start by refining your question or adjusting tone/timing and try a quick follow-up. If something seems off due to a technical hiccup or duplicate charge, contact support and we'll make it right.
How accurate are the readings?
Readings are designed to be practical and testable. We focus on next-steps rather than predictions, and we gather optional feedback to improve resonance over time. Use readings as guidance—not as medical, legal, or financial advice.
Privacy & data
How do you handle my data?
Your data is encrypted in transit and at rest. We never sell personal data. You can export or delete your account information from settings, and we only retain what's needed to provide the service and meet legal requirements.
AI & Human collaboration
Our system blends symbolic methods with modern pattern models. Humans design the rituals and quality checks; models help with synthesis and phrasing. This gives you specific guidance without losing the human touch.
Account & billing
Refund policy
If you run into a technical issue or accidental duplicate purchase, reach out via Contact with your order number. We review each case promptly and either resolve the issue, provide a replacement reading, or issue a refund where appropriate.
Tech & access
Can I use this on mobile?
Yes. Luna Note works on modern mobile browsers and desktops. For the smoothest experience, keep your browser up to date and enable cookies.
I can't access my account.
Use "Forgot password" on the login page. If you still can't get in, contact support from the email associated with your account so we can verify ownership quickly.
Philosophy
Our philosophical stance
We believe good guidance is humble, practical, and testable. The goal is clarity—helping you make your next move with more confidence, not predicting a fixed future.